FAQ

1. Download is slow or fails?

• Try a different network
• Temporarily disable security software that may block downloads
• Check free disk space
• Use a desktop browser, not an in-app browser

2. App doesn't launch after install?

• macOS: check Privacy & Security for blocked apps
• Windows: try launching with admin permissions

3. Getting 401/403 errors?

API key is likely invalid, expired, or missing permissions. Create a new key and verify the org/project binding in your provider console.

4. Model not found or 404?

The Model ID doesn't match your provider. Copy it directly from the provider console instead of typing it.

5. Response is slow?

• Provider-side congestion
• The model itself is slow
• Prompt is too long (too many input tokens)

Try a short test message first to see if it's a model issue.

6. Same question gives very different results each time?

• Temperature is too high
• Prompt constraints are too vague
• Old context from unrelated tasks is still in the thread

Lower Temperature and retry in a new conversation.

7. How to verify after an upgrade?

Send three test messages:

1. Simple Q&A
2. Ask for JSON output
3. Ask for a long summary

If any fails, switch to a backup model to tell if it's a config issue or a version issue.

8. MCP server won't connect?

• Check the server address
• Click "Test Connection" to see the error
• Make sure the MCP server is running and the port isn't blocked by a firewall

9. Scheduled task didn't run?

• Check that the task is enabled
• Desktop app needs to be running — it won't trigger if closed
• Check the run history for error logs

10. When will iOS be available?

Still in development. Follow the official site and community for updates.